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Frequently Asked Questions
What time is check-in and check-out?
Check-in is at 4:00 PM and check-out is at 11:00 AM.

What should we bring with us?
A list of included amenities can be found here. The only thing we would recommend bringing are beach towels.

Where do we check in?
Guests of Sundance Ridge do not need to check in. Details of where you can get your key cards will be in your confirmation email.

How do we get into the Pool Building?
Guests can find 2 pool key cards in each condo, usually located near the phone in the kitchen.

What is your cancellation policy?
Below is a chart explaining our refunds for cancellation.
Cancel 6 months or more prior to arrival 95% refund of payment(s)
Cancel 3 to 6 months prior to arrival 75% refund of payment(s)
Cancel 1 to 3 months prior to arrival 50% refund of payment(s)
Cancel 2 to 4 weeks prior to arrival 25% refund of payment(s)
Cancel within 2 weeks of arrival No refund

What are the details of the Pontoon for rent?
Click here to find out more about our Pontoon.

Is there a vending machine or ATM on the premise?

Do we need to check out?
No, but you do need to empty all the garbages and put your garbage in the dumpster.

Do you allow dogs?
We do allow house-trained dogs but there is a charge. Please let us know and we will work out the details. There is a charge based on the size of the dog. If an unauthorized dog or pet is found in your condo, you will be charged $400.